Privacy Policy

1. Introduction

Suan Grid ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website and services.

This policy applies to all visitors of our website and individuals who engage with our AI integration and training services. If you have any questions about this policy, please contact us at [email protected].

Our registered address is 56/7 Thappraya Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand.

2. Data We Collect

We collect personal data that you provide directly to us, as well as certain data gathered through your use of our website. The types of personal data we may collect include:

Information you provide: Your name, email address, phone number (if provided), company name, and any details you include in messages submitted through our contact form.

Information collected through technology: IP address, browser type, pages visited, time spent on pages, referring URL, and device information. This data is collected through cookies and analytics tools to help us understand how visitors use our website.

Engagement data: If you participate in one of our programs, we may collect information related to attendance, progress assessments, and feedback. This data is used solely for program delivery and quality improvement.

3. How We Use Your Data

We use personal data for the following purposes:

Service delivery: To respond to your enquiries, process program enrolments, deliver training services, and provide post-program support.

Communication: To send you information relevant to your enquiry or engagement, including programme details, scheduling updates, and follow-up materials. We will not send you marketing communications unless you have opted in.

Website improvement: To understand how visitors interact with our website and to improve its functionality, content, and user experience.

Legal compliance: To comply with applicable Thai laws and regulations, including the Personal Data Protection Act (PDPA).

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act (PDPA), we process your personal data based on the following legal grounds:

Consent: When you submit a contact form or opt in to receive communications.

Contract performance: When processing is necessary to deliver services you have engaged us to provide.

Legitimate interest: When processing is necessary for our legitimate business interests, such as improving our website and services, provided that your rights are not overridden.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to twelve months after the last communication. Programme-related data is retained for twenty-four months after programme completion for quality review purposes. Website analytics data is retained in anonymised form and does not contain personally identifiable information.

You may request deletion of your data at any time by contacting us at [email protected].

6. Data Protection Measures

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls limiting data access to authorised personnel only, and regular review of our security practices.

In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with PDPA requirements.

7. Cookies

Our website uses cookies to improve your experience and to gather analytics information. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Services

We may use third-party services to support our website and business operations. These may include Google Analytics for website usage data, email service providers for communications, and hosting providers for website infrastructure. These service providers may process personal data on our behalf and are bound by contractual obligations to protect your data.

We do not sell personal data to third parties under any circumstances.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct any inaccurate or incomplete personal data.

Right to erasure: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.

Right to data portability: You may request that we provide your data in a commonly used, machine-readable format.

Right to object: You may object to the processing of your personal data in certain circumstances.

Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit through links on our site.

11. Children's Privacy

Our services are designed for business professionals and are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under eighteen, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Data Controller: Suan Grid

Email: [email protected]

Address: 56/7 Thappraya Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand

You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data rights have not been respected.